Customer outcomes
Provisioning, monitoring, support and reporting under agreed service responsibilities.
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Run infrastructure, protection and Kubernetes as a service.
CDS operates the platform, governance, support and lifecycle through one accountable service relationship, so you consume enterprise cloud services, and we run them. Powered by the Nutanix Cloud Platform.
How CDS operates it
Operating model
- 01 · Provision Standard builds and access Configure · onboard
- 02 · Operate Monitor, manage and support Health · capacity · incidents
- 03 · Govern SLA, reporting and QBR Assure · review · improve
A conceptual operating model. Commercial and service-level terms are defined per engagement.
Choose a managed cloud service.
Take one service or combine all four. CDS provides provisioning, monitoring, support, governance, reporting and lifecycle across each, so the outcome is scalable cloud with clear accountability.
01
Managed IaaS
Scale compute, storage, networking and virtualisation without adding day-to-day platform overhead. CDS provisions, monitors, manages capacity and reports.
↗ 02Disaster Recovery (DRaaS)
Make recovery measurable and repeatable through managed replication, orchestration and documented, tested recovery procedures.
↗ 03Backup (BaaS)
Protect virtual machines, applications and business data through policy-driven backup, with monitoring, restore testing and proof of recoverability.
↗ 04Managed Kubernetes
Operate clusters with lifecycle control, provisioning, upgrades, observability, security and fleet operations across on-premises and cloud, powered by NKP.
↗Platform capability, wrapped in CDS operations.
CDS combines platform administration, service management and customer reporting.
CDS managed operations
Provision, monitor, administer, support and report against agreed responsibilities.
Service governance
SLA, security, capacity, incident management and quarterly business reviews.
Nutanix Cloud Platform
Compute, storage, virtualisation, protection and Kubernetes as the platform foundation.
One operating model across all four services.
A common set of inclusions applies to Managed IaaS, DRaaS, BaaS and Managed Kubernetes, with service-specific scope confirmed during design.
- 01Provisioning and onboarding
- Standard builds, access, tenancy and platform configuration to a documented baseline.
- 02Monitoring and incident management
- Health, availability and event monitoring with logging, triage, escalation and resolution tracking.
- 03Capacity and performance
- Utilisation, thresholds and demand planning so capacity stays ahead of the workload.
- 04Protection and recovery
- Backup and replication operations with restore and failover testing to prove recoverability.
- 05Patching and lifecycle
- Platform patching, upgrades, changes and vendor escalation coordinated by CDS.
- 06Reporting and governance
- Service reporting, capacity trends, risks, actions and quarterly business reviews.
Three coverage tiers.
Coverage deepens from running the platform, to protecting and assuring it, to optimising it. Each tier carries everything in the one before it. Commercial and service-level terms are defined per engagement. These tiers describe scope, not price.
| Capability | FoundationOperate | AssuredOperate + protect | StrategicOperate + optimise |
|---|---|---|---|
| OperateIncluded from Foundation | |||
| Provisioning and onboarding | Included | Included | Included |
| Health and availability monitoring | Included | Included | Included |
| Incident and change management | Included | Included | Included |
| Capacity management | Included | Included | Included |
| Monthly service report | Included | Included | Included |
| Protect and assureAdded at Assured | |||
| Backup and recovery operations | —Not in this tier | Included | Included |
| Restore and failover testing | —Not in this tier | Included | Included |
| Security posture governance | —Not in this tier | Included | Included |
| Patch and lifecycle governance | —Not in this tier | Included | Included |
| Quarterly business review | —Not in this tier | Included | Included |
| OptimiseAdded at Strategic | |||
| Cost and consumption optimisation | —Not in this tier | —Not in this tier | Included |
| Architecture and roadmap advisory | —Not in this tier | —Not in this tier | Included |
| Executive governance review | —Not in this tier | —Not in this tier | Included |
| Continuous improvement plan | —Not in this tier | —Not in this tier | Included |
Pricing options. Subscription · consumption · minimum term. The applicable structure is confirmed after scoping. CDS does not publish a standard price list.
Moving workloads onto a managed cloud.
Whether standing up new services or migrating an existing estate, CDS uses a structured model to reduce risk and reach steady-state operations.
Workload discovery, dependencies, protection needs, objectives and success criteria.
Target architecture, sizing, protection and recovery design, responsibilities and service levels.
Build, configure, migrate and validate, with knowledge transfer and go-live readiness.
Monitoring, support, capacity, protection operations and reporting at steady state.
Continuous improvement, cost and performance optimisation, lifecycle and roadmap.
Scope, responsibilities and service levels, made explicit.
Every service leads with business outcomes and makes scope, responsibilities and service levels clear before the commercials. Numeric commitments are defined per engagement, not published as generic promises.
What CDS operates
- Provision & administerStandard builds, access and platform operations
- Monitor & manage capacityHealth, utilisation, thresholds and demand planning
- Coordinate lifecyclePatching, changes, incidents and vendor escalation
- Report & governSLA performance, capacity trends, risks and actions
Defined per engagement
- Service boundariesIncluded, excluded and add-on work
- Commercial modelSubscription, consumption and minimum term
- Service levelsSupport windows, severity and response
- Protection commitmentsRecovery objectives, retention and test frequency
Service levels and commercial terms are confirmed during design, once delivery, tooling and contracts are aligned.
Reviewed on evidence, not assurances.
CDS provides operational visibility so the service can be governed on facts, performance, protection and cost.
The reporting pack
| Report | Purpose |
|---|---|
| Monthly service report | Availability, incidents, changes, capacity, utilisation and recommendations. |
| Protection and recovery assurance | Backup success, restore and failover test results, and recoverability evidence. |
| Executive dashboard | Service health, risk view, cost position and improvement priorities. |
| QBR pack | Trends, capacity and cost outlook, lifecycle plan and roadmap actions. |
Questions about this service.
Which platform do these services run on?+
The Nutanix Cloud Platform: compute, storage and virtualisation (AHV), built-in data protection, and the Nutanix Kubernetes Platform (NKP) for cloud-native workloads.
Can the service run on-premises, in a data centre, or both?+
Yes. Managed cloud can be delivered on-premises, in a data centre, or as a hybrid across sites. The target model is confirmed during design.
Are RPO, RTO and SLAs fixed?+
No. Recovery objectives, retention, test frequency and service levels are defined per engagement against the workloads in scope. CDS does not publish generic numeric promises.
Can one service be taken without the others?+
Yes. Managed IaaS, DRaaS, BaaS and Managed Kubernetes can be taken individually or combined into one managed cloud relationship.
How is the managed cloud service priced?+
On a subscription or consumption model with a minimum term. The applicable structure is confirmed after scoping; no standard price list applies.
Service scope on this page reflects the CDS managed cloud service model; commercial and service-level terms are defined per engagement.
Request a managed cloud assessment.
Tell us the workloads, protection needs and outcomes you want to consume as a service. CDS designs the scope, responsibilities and service levels around them.