Network Engineer

About the role

CDS is seeking a hands-on Network Engineer to support customer implementation and technical escalation requirements. The role needs working-level capability across Cisco switching, routing, wireless and SD-WAN technologies, with exposure to Cisco Meraki solutions.

You will deliver configuration, troubleshooting, incident resolution, change implementation, documentation and customer support for enterprise network environments.

Key responsibilities

1. 01

   Configure, troubleshoot and support Cisco enterprise switching, routing and wireless environments.

2. 02

   Implement and manage LAN, WAN, VLAN, trunking, STP, EtherChannel, routing, ACL, NAT, DHCP, DNS and QoS configurations.

3. 03

   Support Cisco Catalyst and Cisco Meraki switching, wireless and SD-WAN environments.

4. 04

   Configure and troubleshoot Cisco Meraki MS, MR and MX solutions, including Auto VPN, traffic shaping, WAN uplinks and wireless policies.

5. 05

   Troubleshoot internet connectivity, dual-ISP failover, routing and network-performance issues.

6. 06

   Assist with network upgrade, migration and implementation activities.

7. 07

   Analyse incidents using device logs, monitoring tools, packet captures and diagnostic commands, and provide clear technical findings and corrective actions.

8. 08

   Execute approved changes in line with CDS change-management processes, and prepare implementation plans, test plans and rollback procedures.

9. 09

   Coordinate with customer IT teams, ISPs, OEM TAC, internal L2/L3 engineers and the security team on incident resolution and escalations.

10. 10

    Prepare and maintain HLD/LLD inputs, network diagrams, IP addressing plans, configuration backups, SOPs, MOPs, reports and RCA documentation.

11. 11

    Support service reviews with network-health, incident and improvement inputs.

12. 12

    Take part in rotational on-call support and planned maintenance activities, as required.

Required technical skills

Cisco networking

1. 01

   Cisco Catalyst switching and routing.

2. 02

   VLANs, trunking, STP/RSTP, EtherChannel, HSRP, ACLs and PoE.

3. 03

   Static routing and working knowledge of dynamic routing, preferably OSPF and BGP.

4. 04

   TCP/IP, subnetting, DHCP, DNS, NAT, QoS and troubleshooting tools.

Cisco wireless and Meraki

1. 01

   Cisco wireless and/or Cisco Meraki MR wireless fundamentals.

2. 02

   SSID creation, VLAN mapping, authentication, client connectivity, RF basics, channel utilisation and roaming troubleshooting.

3. 03

   Cisco Meraki Dashboard experience with MS, MR and MX.

4. 04

   Auto VPN, SD-WAN, WAN failover, traffic shaping and monitoring.

Qualifications and certifications

• Bachelor’s degree or diplomaIn Computer Science, IT, Electronics, Telecommunications or a related field
• CCNAMandatory
• CCNP Enterprise or CCNP WirelessPreferred
• Cisco Meraki Solutions Specialist (ECMS)Preferred

How you’ll work

1. 01

   Strong troubleshooting and problem-solving skills.

2. 02

   Clear verbal and written communication with customers.

3. 03

   Owns assigned incidents, changes and deliverables through to closure.

4. 04

   Good documentation discipline and adherence to change-control processes.

5. 05

   Works independently and collaborates with senior engineers, project managers, OEMs and customer teams.

6. 06

   Willing to work in a managed-services environment and take part in on-call support when required.

How you’re measured

1. 01

   Incident-resolution quality and SLA compliance.

2. 02

   Successful completion of approved changes and implementation activities.

3. 03

   First-time-right configuration and fewer repeat incidents.

4. 04

   Quality and timeliness of customer updates, technical reports and documentation.

5. 05

   RCA contribution, recurring-incident reduction and service-improvement recommendations.

6. 06

   Customer satisfaction and adherence to CDS technical and operational standards.

How to apply

Email your CV to hr@cdspl.com with the role in the subject line, and include your certifications. A current CCNA is mandatory for this role.