Account Manager, Compute & Enterprise Division

About the role

An account-leadership role in CDS’s Compute & Enterprise Division. You own a set of customer accounts, build the division’s enterprise compute portfolio and bottom line, and are the single point of contact for your customers’ compute and data requirements.

Territory coverage

1. 01

   Achieve the business objectives set for the financial year, or the part of it you join in.

2. 02

   Find new sales opportunities through cold calling, lead generation, customer meetings and product presentations.

3. 03

   Build the business unit’s enterprise compute solutions portfolio and deliver its bottom line.

4. 04

   Work with the OEM to build the sales, pre-sales and post-sales skills the role requires.

5. 05

   Build strong, mutually beneficial relationships with OEMs, distributors and vendors.

6. 06

   Track emerging trends in your business unit and proactively build the assets, tools, skills and capabilities that keep CDS relevant and essential to its customers.

7. 07

   Prepare proposals with the SBU head, pre-sales engineers and the service delivery team, arriving at technically viable and financially sound value propositions for solution deals.

8. 08

   Support the sales team on calls, help close sales, and resolve customer queries, complaints and escalations. Work with the team to establish best practices.

9. 09

   Meet monthly, quarterly and annual targets, and close new business by coordinating requirements, negotiating contracts and aligning partner needs with operations, while keeping payments and receivables within agreed limits.

Customer relationships and OEM management

1. 01

   Handle sales and manage existing and future business customers.

2. 02

   Own end-to-end account management, drive customer satisfaction, and be the single point of contact for your customers’ enterprise compute requirements.

3. 03

   Streamline and follow processes and systems, and give management insight on strengthening customer relationships and service.

4. 04

   Work with your OEM’s partner account managers and relationship managers to generate leads.

Skills and capabilities

1. 01

   Experience in sales, business development, solution sales or account management, with excellent customer-handling skills in a corporate, customer-facing role.

2. 02

   A good understanding of enterprise compute solutions: compute, servers, storage, backup, hyperconverged infrastructure (HCI), virtualisation, cloud and software.

3. 03

   A thorough understanding of IT infrastructure and how its components connect, with expertise in your own business unit.

4. 04

   The ability to identify enterprise solution opportunities and size the requirement.

5. 05

   The ability to create a business plan to achieve business objectives, and to follow it through.

6. 06

   Systems and design thinking, with exposure to consultative selling.

How you’ll work

1. 01

   A fast learner who is self-motivated and proactive, takes initiative and ownership, works well in a team and independently, and performs under pressure.

2. 02

   A customer-centric problem solver whom customers see as a trusted advisor.

3. 03

   Excellent communication, presentation and persuasion skills.

4. 04

   Regularly reviews your own performance and aims to exceed targets.

5. 05

   Works as one team with SBU heads, fellow account managers, solution architects and service delivery.

6. 06

   Keeps building your skills, shares knowledge and expertise, and stays abreast of technology trends.

How to apply

Email your CV to hr@cdspl.com with the role in the subject line. HR reviews every application and confirms the location and experience level with shortlisted candidates.